Parent accounts are intended for parents or legal guardians enrolling children into classes. By creating a parent account, you represent and warrant that: • You are at least 18 years old; • You are the parent or legal guardian of each child for whom you create a profile; • You have full authority to provide personal data relating to your child.

Parents may create multiple child profiles under one parent account. Each child may have only one profile. Child profiles are used solely for: • Class enrolment; • Schedule management; • Display of class-related feedback. ClassZ does not create, verify, or assess child profiles and relies on information provided by parents and centres.

Centre owners are service providers who list and operate classes on the Platform. Centre owners may create and manage multiple centres and are responsible for submitting accurate, complete, and lawful information about their centres.

Coach accounts are sub-accounts associated with a centre and are dependent on centre approval. Coaches are not employees or agents of ClassZ. Centre owners are solely responsible for the acts, omissions, qualifications, and conduct of their coaches.

Each centre owner is solely responsible for: • The accuracy of listings and schedules; • The delivery and quality of classes; • The conduct, qualifications, and compliance of all coaches, managers, and personnel; • Compliance with all applicable laws, safeguarding obligations, and professional standards. No coach, manager, or centre personnel shall be deemed an employee, agent, or representative of ClassZ.

Any review, verification, or vetting conducted by ClassZ is performed solely for platform access purposes and does not constitute certification, endorsement, or assurance of quality, safety, or suitability.

Once a class or program has at least one confirmed enrolment, the listing details, schedule, and price are locked and may not be changed. If no enrolment has been made, centres may cancel or re-list programs freely.

• Some classes may require a minimum number of students to proceed, as specified by the relevant centre. • The minimum student requirement is assessed twenty-four (24) hours before the first scheduled session. • If the minimum number of students is not met, the centre may cancel the program up to the 24-hour cutoff. • If the centre does not cancel the program by the 24-hour cutoff: → The program will automatically proceed as scheduled; → The program is deemed confirmed; → The centre may not cancel the program or any affected sessions on the basis of minimum student numbers once the program has started. • If a program is cancelled due to minimum student numbers within the permitted timeframe: → Parents will receive refunds in accordance with the Refund Policy.

Only schedule rearrangements submitted through and recorded on the Platform are recognised. Centres may not unilaterally change class schedules. Schedule changes require prior approval by ClassZ and are granted only in limited circumstances, such as emergencies or safety concerns. If an approved rearrangement occurs and a parent cannot attend the new schedule: • the affected session will be fully refunded; • the centre will not receive payment for that session. If a class is not delivered as scheduled without approval, the incident is treated as centre responsibility and may result in refunds, penalties, suspension, or termination.

Centres set a base price for their programs. ClassZ applies a platform markup and displays the final price payable by parents before checkout. A fixed platform fee may apply per transaction and is waived for eligible subscribers.

Zing credits: • Are platform-specific; • Have no cash value; • Are non-transferable; • May be used for multiple children under the same parent account; • Do not expire except upon account closure. Subscription plans are billed via a connected credit card through third-party payment processors. Unused credits are forfeited upon account closure.

All payments are processed via third-party payment processors. Refunds are issued in the form of Zing credits or vouchers only and are not redeemable for cash or credit card refunds. Platform fees are non-refundable.

Performance feedback is contingent upon recorded attendance through the Platform's attendance verification mechanism. If attendance is not verified, no feedback will be generated.

Feedback, ratings, charts, summaries, trends, and character profiles are generated from third-party service provider input and automated aggregation. These features are provided for informational and reflective purposes only. ClassZ does not assess, diagnose, evaluate, predict, or determine a child's abilities, development, personality, behaviour, or future outcomes. The methodologies and categorizations used are not based on standardized or evidence-based assessment frameworks.

Nothing on the Platform constitutes educational, psychological, psychiatric, medical, developmental, or professional advice. Parents remain solely responsible for interpreting and using any information displayed.

Feedback is provided solely by centres and coaches. Failure to provide feedback within a stated timeframe does not invalidate the class or entitle parents to a full refund. ClassZ may, at its discretion, offer a partial coupon or voucher as a goodwill measure. Any such compensation is non-cash, non-transferable, and determined on a case-by-case basis.